From unforeseen injuries to global pandemics, our flexible registration policy has you covered, so you can transfer and cancel your registration at any time.
We know life is a little up in the air for many of you at the moment, but we promised to help you reach new heights and we’re not taking our eyes off the prize. Things are changing quickly at the moment, and all of a sudden the Italian Dolomites and Brazilian highlands don't seem so far away, so we’re making it as easy as possible for you to keep the dream alive and join us on the road next year.
In 2020 we changed our registration policies to make sure you could register with confidence, despite some uncertainty around travel and event logistics. 2021 is looking promising, but we know how boring terms and conditions can be, so we’ve broken down the fine print so you don’t have to. What happens if you can't get to an event? What happens if an event is cancelled? Do I need insurance? The five things you need to know about 2021 laid bare below.
1. Get extra cover with our optional insurance
Our insurance covers accidents, injuries, or even changing your mind. The cost for the insurance is 15% of the value of your package (for example, your entry fee and/or accommodation) and it must be purchased at the time of registration. The policy doesn’t require you to give a specific reason for cancelling your registration, but like most insurance companies, Circle Policy excludes COVID-19 from their coverage. If any rider is unable to attend an event due to COVID-19, we will offer them the chance to transfer their registration to another event in 2021 or 2022 as detailed below.
Please note that the option is only available for European events and Oman.
2. You don’t need insurance to cancel
If any rider cannot or does not want to come to an event, they can cancel their registration at any time. Entry fees and extra services will be refunded, minus a percentage which varies depending on the length of time before the event. You can find the details of these rates in the sales conditions.
3. Transfer your registration
Things are changing fast at the moment, so we are keeping things flexible. If COVID-19 is still impacting our events in 2021, we will give affected riders the opportunity to transfer their registration to another event in 2021 or 2022 for an administration fee of €50.
Each case will be reviewed individually so we can work with riders on the best solution for their particular situation.
4. If we have to cancel an event, you will have options
As Haute Route events have smaller participation numbers than many other sporting events, we are exempt from many current restrictions. This gives us confidence looking forward to next year’s events. However, if we are forced to cancel one of our events, all registered riders will be given the opportunity to transfer their entry to another event in 2021 or 2022.
5. Our team is standing by
If you have any questions or want to check any details about your particular circumstances, don’t hesitate to get in touch. Our team is standing by to answer any and all of your questions about how things will work in 2021.
Send us an email at email@example.com
or if you prefer to chat, give us a buzz on +41 21 641 43 99 (9am-6pm CET).
Our 2020 events were a great success thanks to the strict measures we put in place on-event, so we're feeling very confident heading into 2021 and can’t wait to see you on the road again soon.
Haute Route Team